Refund and Returns Policy

At Chongqing Hanweiwang Trading Co., Ltd., we want you to be completely satisfied with your purchase from krelm.top. If for any reason you are not, we offer a straightforward return policy.

1. Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible, your item must be received back by us within this 30-day window.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, unworn, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all original tags attached.
  • It must not show any signs of wear, damage, or alteration.
  • A receipt or proof of purchase is required.

Non-returnable items:

  • Gift cards.
  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Some health and personal care items.
  • Items marked as "Final Sale" or non-returnable at the time of purchase.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at [email protected] within 30 days of receiving your order.
  2. In your email, please include your order number, the item(s) you wish to return, and the reason for the return.
  3. We will review your request and, if approved, provide you with detailed instructions on how to send your item back, including the return address.
  4. Please do not send your purchase back to the manufacturer or the return address on your package before receiving authorization from us.

4. Shipping Returns

  • Customers are responsible for paying their own shipping costs for returning items unless the item received was incorrect or damaged.
  • If you are returning an item, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-10 business days.
  • Please note that it may take some time for your bank or credit card company to process and post the refund. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [email protected] to arrange the exchange process.

7. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with your order number and photos of the item’s condition. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund, and will cover the return shipping costs in such cases.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • Company Name: Chongqing Hanweiwang Trading Co., Ltd.
  • Website: krelm.top
  • Address: Room 15-10, Building 1, No.3 Tongjing Road, Changshengqiao Town, Nan’an District, Chongqing, China
  • Email: [email protected]
  • Phone: 915-474-4266

Last Updated: 2023-10-27