Shipping Policy
Thank you for shopping at krelm.top, operated by Chongqing Hanweiwang Trading Co., Ltd..
We are committed to providing you with the best shopping experience possible. Please review our shipping policy below.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after you paid for your order. You will receive an email with your tracking number when your order has shipped.
Shipping Methods & Delivery Estimates
We have warehouse in NSW Sydney Australia, so all orders will shipped by AU POST.
- Delivery time: 3-5 business days
Please be aware that delivery times are estimates and may vary due to unforeseen circumstances, such as weather conditions, carrier delays, or customs procedures for international orders.
Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout.
Tracking Your Order
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can track on https://auspost.com.au/mypost/track/search Please allow 24-48 hours for the tracking information to become available.
Lost or Damaged Packages
Chongqing Hanweiwang Trading Co., Ltd. is liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at [email protected], and we will assist you in working with the carrier.
If your package is lost in transit, please contact us at [email protected], and we will assist you in working with the carrier.
Contact Information
If you have any further questions about your order or our shipping policy, please contact us:
- Email: [email protected]
- Phone:+61 44823698
- Address: Chongqing Hanweiwang Trading Co., Ltd., Room 15-10, Building 1, No.3 Tongjing Road, Changshengqiao Town, Nan’an District, Chongqing, China
Last Updated: October 27, 2023