Shipping Policy

Thank you for shopping at krelm.top, operated by Chongqing Hanweiwang Trading Co., Ltd..

We are committed to providing you with the best shopping experience possible. Please review our shipping policy below.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be longer during peak seasons or holidays.

Shipping Methods & Delivery Estimates

We offer various shipping options to meet your needs. Delivery estimates depend on the shipping method selected at checkout and your location. Once your order has been shipped, typical delivery times are:

  • Standard Shipping (Domestic US): 3-7 business days
  • Expedited Shipping (Domestic US): 2-4 business days (if available)
  • International Shipping (US & EU): 7-21 business days, depending on destination and customs clearance.

Please be aware that delivery times are estimates and may vary due to unforeseen circumstances, such as weather conditions, carrier delays, or customs procedures for international orders.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

  • We offer Free Standard Shipping on all US orders over $50.00 USD.
  • For orders under $50.00 USD, shipping costs will be calculated based on the weight, dimensions of your package, and destination.
  • International shipping costs will be calculated at checkout based on destination and package specifics.

International Shipping

We proudly offer international shipping to the United States (US) and the European Union (EU).

Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information regarding potential charges.

Tracking Your Order

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.

Lost or Damaged Packages

Chongqing Hanweiwang Trading Co., Ltd. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If your package is lost in transit, please contact us at [email protected], and we will assist you in working with the carrier.

Contact Information

If you have any further questions about your order or our shipping policy, please contact us:

  • Email: [email protected]
  • Phone: 915-474-4266
  • Address: Chongqing Hanweiwang Trading Co., Ltd., Room 15-10, Building 1, No.3 Tongjing Road, Changshengqiao Town, Nan’an District, Chongqing, China

Last Updated: October 27, 2023